Shipping policy

1. Shipping Destinations

We offer shipping within Australia and to select international destinations.
If your location is not listed during checkout, please contact us at info@sedatedknits.com to discuss possible shipping options.

2. Shipping Costs

Shipping costs vary based on the destination and shipping method selected at checkout.
Shipping charges are calculated at checkout and will be displayed before you complete your purchase.
Free shipping promotions, if available, will be clearly marked and applied at checkout.

3. Order Processing Time

All orders are typically processed and dispatched within 5 business days.
Custom or made-to-order items may require additional time for production. Specific timelines for these items will be provided on the individual product pages.

4. Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as postal service delays or customs processing.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use the tracking number to check the status of your delivery on the carrier’s website.

6. Customs and Duties

For international orders, customs and import duties may be applied once the shipment reaches its destination country. These charges are the responsibility of the recipient.
Sedated Knits has no control over these charges and cannot predict their amount. Please contact your local customs office for further information.

7. Packaging

We are committed to sustainability and use recyclable and FSC-certified packaging materials wherever possible.
All items are carefully packaged to ensure they arrive in perfect condition.

8. Delays and Issues

While we strive to ensure timely delivery, delays can occur due to postal service disruptions, customs processing, or other unforeseen factors.
If your order is delayed, please contact us at info@sedatedknits.com, and we will do our best to assist you.

9. Incorrect or Incomplete Address

Please ensure that the shipping address provided during checkout is correct and complete.
Sedated Knits is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, we will contact you to arrange re-shipment at your expense.

10. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@sedatedknits.com.
We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

11. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at info@sedatedknits.com